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Ways to Handle an Agitated Animal
Sep 6, 2016Even the most docile animal can be dangerous if frightened or in pain. Proper training of staff is important when dealing with these situations. Learn more. -
Let’s say a caller explains, “I just got my dog’s reminder postcard and need to make an appointment.” Ask questions during the scheduling call to determine needs and select the right appointment length. Respond with, “Thank you for calling to schedule your dog’s preventive care exam. May I ask your name and your dog’s name?” Saying “thank you” shows appreciation for the caller’s loyalty to your hospital.
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What to Do About Lumpy, Bumpy Lipomas
Sep 6, 2016When lumps and bumps are felt during a pet’s examination, it is always important to rule out cancer. -
5 Tips for a Better Employee Performance Review
Sep 6, 2016Follow these tips to help take the stress and worry out of completing employee performance reviews, while improving communication throughout your practice.
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