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Be Speedy When Answering Incoming Calls
Sep 6, 2016If you’re slow to answer calls, pet owners might assume that your veterinary hospital is closed or too busy to care. The standard in the service industry ranges from answering 80 percent of calls within 20 seconds to 90 percent of calls answered with 10 seconds. -
FLUTD: Clinical Signs and Treatment
Sep 6, 2016Several of the most common conditions in cats involve diseases that affect the urinary tract. Learn the clinical signs of FLUTD to assist in your diagnosis. -
Ways to Handle an Agitated Animal
Sep 6, 2016Even the most docile animal can be dangerous if frightened or in pain. Proper training of staff is important when dealing with these situations. Learn more. -
Let’s say a caller explains, “I just got my dog’s reminder postcard and need to make an appointment.” Ask questions during the scheduling call to determine needs and select the right appointment length. Respond with, “Thank you for calling to schedule your dog’s preventive care exam. May I ask your name and your dog’s name?” Saying “thank you” shows appreciation for the caller’s loyalty to your hospital.
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What to Do About Lumpy, Bumpy Lipomas
Sep 6, 2016When lumps and bumps are felt during a pet’s examination, it is always important to rule out cancer. -
Take Time to Observe: Equine Dental Problems
Sep 6, 2016Horses with dental pain may present with behavioral, physical, and eating problems. Determining the cause requires time for observation. Here are some tips. -
Joining in the Fight Against Gum Disease
Sep 6, 2016Working together, veterinarians & clients can reduce periodontal disease! Learn helpful preventative tips to keep gum disease from getting too advanced. -
5 Tips for a Better Employee Performance Review
Sep 6, 2016Follow these tips to help take the stress and worry out of completing employee performance reviews, while improving communication throughout your practice. -
A Common Problem in Dogs: Fractured Teeth
Sep 6, 2016Finding broken or fractured teeth in canine patients isn’t uncommon. Learn how to diagnose and treat the issues so you’re prepared in advance. -
Dry Mouth: Often Misdiagnosed and Overlooked
Sep 6, 2016Dogs and cats can develop dry mouth conditions when saliva flow is affected. Learn about the treatment option Oratene by Pet King Brands. -
Lasers Offer Benefits to Patients and Surgeons
Sep 6, 2016Laser use in veterinary medicine has a wide variety of benefits and applications. Read on to discover some of those benefits for you and your clients. -
How to Help When Clients are Grieving
Sep 6, 2016The loss of a pet is an emotional experience; make sure to treat clients with care and compassion during their sadness. Here are some things to consider.
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