Ultimate Client Experience Half-Day Workshop (4 hours RACE CE)
Ultimate Client Experience Half-Day Workshop (4 hours RACE CE)
Supplied By: Midmark (002-1640-35)
SKU
084155
Unit of
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Qty 1
This is an in-clinic Midmark® Academy training for the veterinarian and their care team. The Ultimate Client Experience is a dynamic and interactive workshop developed for client-facing teammates. It provides a personalized and tailored experience that aligns with the unique needs of your practice.
Training topics include:
• Build and maintain trust and open communication in your practice 4 CE
• Develop problem solving skills and promote creativity
• Understand the lasting impact of the client care team
• Explore the subtle differences of your customers' experiences
• Embrace empathy and understanding for differing points-of-view
• Veterinarians and credentialed technicians who complete this session will earn four hours of CE credits*
Impact of workshop:
• Adapt and manage challenging clients
• Experience the client journey and the moments that matter
• Improved client retention and growth
• Greater compliance and successful patient care outcomes
• Higher team engagement and reduction in turnover
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