Product Description

This is an in-clinic Midmark^® Academy training for the veterinarian and their care team. The Ultimate Client Experience is a dynamic and interactive workshop developed for client-facing teammates. It provides a personalized and tailored experience that aligns with the unique needs of your practice.

Features & Benefits

Training topics include:
• Build and maintain trust and open communication in your practice 4 CE
• Develop problem solving skills and promote creativity
• Understand the lasting impact of the client care team
• Explore the subtle differences of your customers' experiences
• Embrace empathy and understanding for differing points-of-view
• Veterinarians and credentialed technicians who complete this session will earn four hours of CE credits*

Impact of workshop:
• Adapt and manage challenging clients
• Experience the client journey and the moments that matter
• Improved client retention and growth
• Greater compliance and successful patient care outcomes
• Higher team engagement and reduction in turnover