Please enter a name for your new saved list


COVID-19 Closure Process

With the recent state-mandated shut downs, UPS is starting to see more closures. Whether holiday season or COVID-19, UPS Drivers sometimes make errors on who they deem closed when there are an over-abundance of overall closures.  If you are seeing packages delayed due to an inaccurate closure marking please reach out to your Covetrus North America representative.

Going forward, UPS will return packages to sender if the customer is closed for COVID-19 and not giving a reopen day that is within the next 9 business days.  We recommend that you sign your practice up for UPS My Choice for Business.  This gives your practice tracking on all UPS packages into your facility.  You can hold packages at a UPS Hub or change a delivery date if needed. 

Contact your Covetrus North America representative at (855) 724-3461 for more information.

Need Regulatory Assistance?

If you need help with regulatory or licensing issues, we're happy to help. We have a wide variety of resources to help you when issues arise.

Learn more


Are you looking for a place to let your talents shine? At Covetrus, we help our practitioner customers better serve their patients and take pride in providing the best customer experience possible. Search our open positions to see our available opportunities.

Learn More


Stay current with what’s going on with Covetrus, subscribe to receive our newsletter and email communications. Subscribers will receive the latest information in practice management, sales and marketing, animal health, and more.

Sign Up